That's no problem. Please enter your User ID and e-mail address and we will send you a new password. New password will be valid only 48 hours. You need to log into our web site during that time. Otherwise, you will have to request a new password again. If you have any problems with that procedure or you didn't receive a new password, please try to fill in that form again or contact our Support Team at support@EliteHerd.com or call us at +64 (6) 354 3929.